Contact Us

Reach out to us if you need help.

1-888-741-1115

Call us to:

  • Open or check the status of a dispute
  • Verify your bank information for a card to bank transfer
  • Let us know when you travel outside the US to prevent suspected fraud alerts
Translation services are available in 200 languages.
Hearing Impaired1-866-569-0447
International Center1-765-778-6290

Use our online tools on this website or download our mobile app to:

Set or Change Your PINSet or Change Your PIN
Replace Your CardReplace Your Card
Transfer Funds to BankTransfer Funds to Bank
Lock or Unlock Your CardLock or Unlock Your Card
For general questions:Visit FAQs
You can also write us at:
Direct Express®, Payment Processing Services
P.O. Box 245998
San Antonio, TX 78224-5998